Shipping policy

Shipping Policy

Last updated: October 16, 2026

Thank you for shopping with Nova Nesty. This Shipping Policy explains how your orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within [1–3 business days] after payment is successfully received, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please note that orders may occasionally require additional processing time due to high order volumes, product availability, holidays, or circumstances beyond our reasonable control.

2. Shipping Methods & Delivery Times

We currently ship orders to the United States.

Available shipping methods, shipping charges, and estimated delivery times are displayed at checkout before you complete your purchase.

Delivery times are estimates and are not guaranteed. Estimated delivery time begins after your order has been shipped, not when the order is placed.

Delivery may take longer than estimated due to carrier delays, weather, customs processing, holidays, incorrect address information, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on factors such as your delivery destination, order details, package weight, and the shipping method available for your order.

If free shipping is offered on a particular product or order, the applicable free-shipping terms will be displayed on our website or at checkout.

4. Order Tracking

When tracking is available, we will send you a shipping confirmation email containing your tracking number and tracking link.

Please note that tracking information may take some time to become active or update after your order has been shipped.

If your tracking information has not updated for an extended period, please contact us at support@novanesty.com so that we can assist you.

5. Shipping Destinations

At this time, Nova Nesty ships to addresses within the United States.

We may expand our shipping destinations in the future. Any additional destinations will be reflected on our website and at checkout.

6. Customs, Duties & Import Taxes

Orders may be shipped from fulfillment locations outside the United States through our third-party fulfillment partners.

Depending on the shipping method and applicable requirements, your order may be subject to customs duties, import taxes, brokerage fees, or other charges.

If any such charges are not collected at checkout, they may be the responsibility of the recipient.

7. Third-Party Fulfillment

Nova Nesty uses third-party suppliers and fulfillment partners to process and ship certain orders.

Products may therefore be shipped from different fulfillment locations depending on product availability and the selected shipping method.

In some circumstances, items from the same order may arrive in separate packages and may have separate tracking information.

8. Address Accuracy

Please carefully review your shipping address before completing your order.

If you discover an incorrect address, contact us as soon as possible at support@novanesty.com.

We will try to accommodate address changes before an order is shipped, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Nova Nesty is not responsible for delays or delivery failures resulting from an incorrect or incomplete shipping address provided by the customer.

9. Lost, Damaged, or Delayed Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@novanesty.com as soon as possible.

We will review the situation and, where appropriate, assist you in communicating with the shipping carrier or fulfillment partner.

For damaged products, please retain the original packaging and provide photographs or other information that may be requested to help us investigate the issue.

Any refund, replacement, or other remedy will be handled in accordance with our Return and Refund Policy and applicable law.

10. Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@novanesty.com.

We may be able to accommodate your request if the order has not yet entered processing or shipment.

Once an order has been shipped, we may be unable to modify or cancel it. Any eligible refund will be handled according to our Return and Refund Policy.

11. Questions About Shipping

If you have any questions about your order or our shipping policy, please contact us:

Email: support@novanesty.com
Website: Nova Nesty