Refund policy
Return and Refund Policy
Last updated: October 16, 2026
Thank you for shopping with Nova Nesty. We want you to have a positive experience with your purchase. This Return and Refund Policy explains when returns, refunds, exchanges, and cancellations may be available.
1. Return Eligibility
Return eligibility depends on the product purchased and the circumstances of the return.
Where returns are accepted, you must contact us within [30 days] of receiving your order to request a return.
Returned items must generally be:
- In the same condition in which you received them
- Unworn or unused
- In their original packaging, where applicable
- Accompanied by any tags, accessories, or other materials included with the product
We may refuse a return or reduce the refund where an item has been used, damaged, altered, or handled beyond what is reasonably necessary to inspect the product.
Certain products may be subject to different return conditions, which will be stated on the applicable product listing.
2. How to Start a Return
Do not send an item back without contacting us first.
To request a return, please email:
Please include:
- Your order number
- The name of the product
- The reason for the return
- Photos or videos, where applicable
We will review your request and provide instructions if your return is approved.
The return address and return instructions will be provided by Nova Nesty. Because we use third-party fulfillment partners, the return address may vary depending on the product and order.
3. Return Shipping Costs
Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.
If the return is required because you received a defective, damaged, incorrect, or materially different item, please contact us before returning the item. We will review the situation and determine the appropriate resolution.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us at support@novanesty.com as soon as possible.
Please provide your:
- Order number
- Description of the issue
- Clear photographs and/or video showing the problem
- Photographs of the packaging, where relevant
Do not return a damaged, defective, or incorrect item until we provide return instructions.
Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.
5. Missing or Lost Orders
If your order appears to be lost or has not been delivered within the expected delivery period, contact us at:
We will review the tracking information and work with the applicable carrier or fulfillment partner to determine the status of the shipment.
6. Non-Returnable Items
Some products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions.
Any applicable non-returnable conditions will be stated on the relevant product listing or communicated before purchase where required.
If you are unsure whether your item is eligible for return, contact us before sending it back.
7. Exchanges
We may offer exchanges for certain products depending on availability and the reason for the exchange.
Please contact us at support@novanesty.com before returning an item to ask whether an exchange is available.
If the requested replacement is unavailable, we may offer another appropriate resolution.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We may be able to cancel an order if it has not yet entered processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. In such circumstances, you may need to follow our return procedure if the order is eligible for return.
9. Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will generally be issued to the original payment method.
Your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.
If you have not received an approved refund after a reasonable processing period, please contact us at:
10. Refund Amounts
If a return is approved, the amount refunded may depend on the circumstances of the return.
Original shipping charges may not be refundable for change-of-mind returns unless otherwise required by applicable law.
Where an item is returned in a condition that does not meet our return requirements, we may reduce or deny the refund to the extent permitted by applicable law.
11. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies you may have under applicable consumer-protection laws.
Your statutory rights may apply where products are defective, not as described, not delivered within a required or agreed timeframe, or otherwise fail to comply with applicable law.
12. Contact Us
For questions about cancellations, returns, refunds, exchanges, damaged products, defective products, or incorrect orders, please contact us:
Email: support@novanesty.com
Nova Nesty